Once you place an order, our dedicated team will start working on your order immediately. We then use Amazon to fulfil our orders so our houses aren't full to the brim with boxes so don't be alarmed when your new hydration buddy arrives in an Amazon box - they have an extremely efficient shipping system that we use to ensure our customers get their parcels exactly as expected, in one piece and not left out in the rain like some delivery services do!
Once your item(s) have been displaced, you'll receive a friendly email letting you know that your product is on the way... Woohoo!
If you have any issues whatsoever please do not hesitate to email us on firstname.lastname@example.org
UK Shipping takes 3-5 working days as standard. If you do need super fast delivery for a special occasion e.g you forgot to get a birthday present for a friend... then we will happily arrange for next day delivery, however there will be added cost for this of course. Just let us know before purchasing at email@example.com
Returns & Exchange Policy
If you are reading this you may have probably ordered (or about to order) a product from us... We'd firstly like to thank you for supporting our growing business - we love our customers and we promise to deliver the highest quality products and customer service possible. As you're here, here are some things you probably want to know:
- We are not happy unless you are. At times mistakes are made by us, couriers or you may just not want your product or it didn't come as expected.
- We completely understand this and as a small growing UK business we want you to be happy no matter the situation.
- Unfortunately, a water bottle cannot be resold after being owned before. We do not want our customers receiving second hand goods... ever!
- We are so confident that you'll love your products that we will happily accept your returns within 30 days as long as the product is unused in it's original packaging.
- We do ask that if the product is used but in good condition maybe it can go to a friend or family member as a gift as unfortunately if we receive a used return we have to dispose of the product which is very sad for us. Sometimes we cry a little. We would encourage you to contact first if you're unhappy so we can give you the best service possible.
- If your product turned up damaged, or there is an issue with your product that is outside of your control then of course we will happily refund you without any tears being shed.
- You can cancel your order for a full refund up to the point of the item being dispatched, after this point the delivery driver is already on the way and they won't be stopping until they safely deliver your parcel!
- Refunds take 5-10 business days to clear in your account once the return is received on our end. We will refund the card that you used to purchase the product.
Our number one priority is to provide extremely high levels of customer service along with the best products, support and software available!
If you have ANY questions or need to arrange a refund simply email us on firstname.lastname@example.org